Achieving a lasting, reality-based solution is based on the six critical concerns that the group must address.
1) The Situation Now
Any breakthrough must start with what is. Clearly identifying the present situation can help to provide the commitment needed later on.
2) The Target
Groups that achieve the most have a clear picture of the outcomes of the goal and direct efforts toward it. Groups that focus only on the problem achieve less than do groups that focus on desired outcomes.
3) Reasons/Restraining Forces
An accurate analysis of the forces that restrain or oppose a solution or breakthrough is necessary. Every problem serves some function in the situation and will leave a hole when the solution is found. The "opposition"-people or departments who hinder the envisioned solution-also must be identified.
4) Identifying Key Restraints/Ideas
It is necessary to identify the one or two most important aspects of the situation known so far. A single factor, or a cluster of them, usually emerges. If members can agree to a commitment to change them, they have won half the battle.
5) Deciding/Doing/Designing
At this point, all individual behavioral styles need to be respected and honored, the views of the minority should be considered and every alternative should be tested against concerns surfaced so far, then the decision should be made. Total commitment must be obtained. It helps to be clear from the beginning about how the final decision will be made and by whom; this helps to avoid resistance, reluctance to commit, and picky arguments about details.
6) Evidence of Success/Evaluation
This is an important step and often is overlooked. It closes the loop and creates accountability. When signs of success are identified, the breakthrough is supported in the face of resistance
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