Seven of the most important competencies required for superior performance in a position are:
1) EMPATHY: Identifying with and caring about others.
2) EMPLOYEE DEVELOPMENT/COACHING: Facilitating and supporting the professional growth of others.
3) INTERPERSONAL SKILLS: Effectively communicating, building rapport and relating well to all kinds of people.
4) SELF MANAGEMENT: Demonstrating self control and an ability to manage time and priorities.
5) FLEXIBILITY: Agility in adapting to change.
6) DIPLOMACY: Effectively handling difficult or sensitive issues by utilizing tact, diplomacy and an understanding of organizational culture, climate and/or politics.
7) CONTINUOUS LEARNING: Taking initiative in learning and implementing new concepts, technologies and/or methods.
Pinnacle can help you improve organizational, team and individual performance by:
- Providing a common language for describing the skills, knowledge and abilities that lead to superior performance.
- Determining key responsibilities and core competencies for positions.
- Hiring the right person for the right job.
- Developing individuals and teams.
- Managing performance.
If you'd like to speak with someone about Pinnacle's competency services, call (800) 461-9995 or e-mail consulting@pinnaclegroupusa.com
